Refund Policy

Immplify passport and visa photo checker. Draft pending legal review. Effective date: October 14, 2026. Last updated: October 14, 2026.

You only pay if we deliver a corrected photo, and if it's rejected for a rule we check, you get your money back within 90 days.

No photo, no charge

When you pay, we place a hold on your card. We only charge it once your corrected photo has been successfully produced. If something goes wrong before then, the hold is released and you pay nothing. If we can't fix your photo at all, we tell you how to retake it and don't sell you anything.

Money-back guarantee

If your photo is rejected for a rule we check, we'll give you a full refund. You must ask within 90 days of your purchase.

How to claim: email support@immplify.com with:

Your payment reference (it's on your receipt).
A copy of the rejection notice or message that mentions the photo. Please cover up sensitive details first, such as your passport number, case number or Social Security number. We only need to see the reason for rejection.

What the guarantee doesn't cover:

Rules we can't check from the photo, such as the photo being more than 6 months old, or filters or retouching you confirmed weren't used.
Missing or incorrect extra documents, such as a statement for religious headwear or a doctor's note for medical glasses.
Rejection or refusal of your application for reasons other than the photo.
Choosing the wrong document type in our tool.

Technical problems

If your download fails or the file is corrupt, email support@immplify.com with your payment reference. We'll send a working file or refund you in full.

Accidental duplicate purchase

If you paid twice for the same photo by mistake, email us with both payment references and we'll refund the duplicate.

Change of mind

Because your corrected photo is delivered instantly, we don't offer refunds for a change of mind once it has been downloaded. This doesn't affect the money-back guarantee or the cases above.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. We aim to process approved refunds within [5] business days. Your bank may then take 5–10 business days to show it.

Contact

Refund questions: support@immplify.com.